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51 St Owen's St, Hereford HR1 2JB, UK – 01432 268031
Had the misfortune to have a very severe episode regarding a trapped nerve in my neck. Believe me when you really need the NHS it is second to none. I can't praise this practice enough, Thankyou
I have been seeing them since i was born and they have been nothing but helpful and pleasant. Highly recommend.
23 St Owen's St, Hereford HR1 2JB, UK – 01432 272285
Receptionists helpful at times some of the nurses can be unhelpful and at times bully you especially if you are a bit over weight they can be very blunt my experience recently was not very good
The doctors and reception staff that I deal with are amazing, very friendly and helpful, making you feel like you aren't just another number.
3 St Ethelbert St, Hereford HR1 2NS, UK – 01432 265422
Excellent service, courteous and thorough only minor thing was the hand cleansing gel had run out !
Firstly I want to say that all the doctors (actually there is one with a terrible bedside manner) are lovely and work so hard. Here are the problems: i) It can take up to fifty phone calls to get through. Likewise prescription. Always engaged. They will probably say they don't have the funding but clearly such a system is broken. This needs fixing. I'm just on hold at the moment. Took 20 calls to get through and now on hold for five mins. I got through in ten and the receptionist was lovely and apologised to me for waiting so long. She was also very courteous and professional. So a mixed bag. ii) I read one of the reviews that the reception team are rude. Not always as evidenced above but earlier today I spoke to a receptionist who was very rude. I had a very simple request and that was to get a message Dr Watts. Just a message. She wouldn't do it. Or at east I don't think she did. (If she did massive apology.) On Tuesday my heart stopped and the ambulance crew injected adrenalin in to it. I was then in A&E for six hours followed by 24 hours observation. I think that qualifies as an emergency but she sounded like she didn't give a damn. Its pretty terrifying having your heart stop. Dr Watt's knows my history and back story and I need an urgent change of medication. The person who called the ambulance was my neighbour. He saved my life. He tried calling Sarum House first as I was in a dreadful state and he didn't know what to do. Surprise it was constantly engaged so he tried 111 and they advised to call 999 and get me to hospital. iii) The receptionists won't tell me if I have the right e-mail for Dr Watts. He gave it to me and it has an NHS.co.uk at the end. I presume it is the right e-mail but its frustrating not knowing if he checks it. I haven't had a reply. So to conclude I think three stars a fair reflection. The doctors are highly skilled and profession but, like any practice, some staff are overworked, tired and maybe a bit ratty. Also the line contantly being engaged and then getting through after 50 calls which are engaged to then be put on hold for twenty minutes, even if its an emergency, poor.
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